Warranty Terms & Conditions

Room Heater Stoves – 5 Year Warranty.

  • 1 year standard manufacturers warranty as in accordance with EU regulations
  • 2 year standard Henley warranty
  • 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley room heater stove

Boiler Stoves – 3 Year Warranty*

  • 1 year standard manufacturers warranty as in accordance with EU regulations.
  • 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley Boiler Stove*

Stove Fitting / Installation

  • The appliance must be installed by a HETAS / METAC approved fitter in accordance with Building Regulations in order for the warranty to be valid.
  • If upon opening the stove, it is found to be damaged in any way, do not attempt to install the stove. Return to retailer where it was purchased from.
  • Please ensure that the appliance is the correct size (kW) to effectively heat the room where it is to be installed to avoid poor performance issues.

Warranty Limitations

  • Grates & Baffle Plates are guaranteed for 1 year
  • There is no guarantee on glass parts or fire bricks..
  • Please note Fire Bricks will develop hairline cracks over time & only need to be replaced upon total disintegration of the brick, where you can see metal side of stove.
  • Please note issues such as replacing fire rope, replacing the door handle, paint peeling, bricks cracking, replacing grate, glass or baffle does not warrant a service call and can be easily done using the instructions in the manual.

This warranty is only valid if:

  • The unit has been installed in accordance with the latest building regulations.
  • The chimney which services the stove is in accordance with the latest building regulations.
  • All installation instructions in the manual have been followed.
  • The stove is operated as described in the manual.
  • The stove is operated as described in the manual.
  • The stove is only used to burn fuel as described in the manual.
  • Any stove installed must have a rain cap fitted to the top of the chimney.

This Warranty Does Not Cover:

  • Damage resulting from the use of fuel not recommended in the manual
  • Where a crack appears on top of stove, resulting from a layers of pipework placed all the way to ceiling with no twin-wall adapter or joist support to carry the weight of these pipes.
  • Parts which are damaged by external causes such as unadapted chimneys, thunderstorms. dampness., faulty plumbing, faulty fuel and mistreatment.
  • Any nuts or bolts of handles that become loose due to use or mistreatment
  • Body paint peeling / Enamel Cracking due to stove being over-fired
  • Breakage of glass
  • If the appliance is not serviced on a yearly basis according to full terms & conditions (available for download below)

For Full Terms and Conditions or to Download A Warranty Form, Click Here:

Fill Out Your Warranty Form Below:

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