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Room Heater Stoves – 5 Year Warranty.
- 1 year standard manufacturers warranty as in accordance with EU regulations
- 2 year standard Henley warranty
- 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley room heater stove
Boiler Stoves – 3 Year Warranty*
- 1 year standard manufacturers warranty as in accordance with EU regulations.
- 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley Boiler Stove*
Stove Fitting / Installation
- The appliance must be installed by a HETAS / METAC approved fitter in accordance with Building Regulations in order for the warranty to be valid.
- If upon opening the stove, it is found to be damaged in any way, do not attempt to install the stove. Return to retailer where it was purchased from.
- Please ensure that the appliance is the correct size (kW) to effectively heat the room where it is to be installed to avoid poor performance issues.
Warranty Limitations
- Grates & Baffle Plates are guaranteed for 1 year
- There is no guarantee on glass parts or fire bricks..
- Please note Fire Bricks will develop hairline cracks over time & only need to be replaced upon total disintegration of the brick, where you can see metal side of stove.
- Please note issues such as replacing fire rope, replacing the door handle, paint peeling, bricks cracking, replacing grate, glass or baffle does not warrant a service call and can be easily done using the instructions in the manual.
This warranty is only valid if:
- The unit has been installed in accordance with the latest building regulations.
- The chimney which services the stove is in accordance with the latest building regulations.
- All installation instructions in the manual have been followed.
- The stove is operated as described in the manual.
- The stove is operated as described in the manual.
- The stove is only used to burn fuel as described in the manual.
- Any stove installed must have a rain cap fitted to the top of the chimney.
This Warranty Does Not Cover:
- Damage resulting from the use of fuel not recommended in the manual
- Where a crack appears on top of stove, resulting from a layers of pipework placed all the way to ceiling with no twin-wall adapter or joist support to carry the weight of these pipes.
- Parts which are damaged by external causes such as unadapted chimneys, thunderstorms. dampness., faulty plumbing, faulty fuel and mistreatment.
- Any nuts or bolts of handles that become loose due to use or mistreatment
- Body paint peeling / Enamel Cracking due to stove being over-fired
- Breakage of glass
- If the appliance is not serviced on a yearly basis according to full terms & conditions (available for download below)
For Full Terms and Conditions or to Download A Warranty Form, Click Here: